Frequently Asked Questions

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Frequently Asked Questions

FAQ Section 1

You can find our showroom listings and operating hours here

Yes, our delivery dates are assigned to different area zone each day. You may request for delivery dates according to the zone provided by our logistic team. Our logistic will contact you to determine your preferred date after you completed your online transaction.

You may call us at 6545 8182 or write to us at cellini@cellini.com.sg for rescheduling of delivery. You may postpone the delivery date once, giving at least 7 days before the scheduled delivery date, subject to availability of next requested delivery slot.

Here’s more information about that.

Yes. We charge $85 for Saturday and delivery is free on weekdays for purchase above $1000. There will be a $55 delivery fees on weekdays for purchase value below $1000. No delivery on Sunday

You may contact us at cellini@cellini.com.sg with photos, a description of your complaint and order number. Read more here.

Call us at 6545 8182 or write to us at cellini@cellini.com.sg for disposal service. The disposal service applies only to like-for-like items (e.g. the delivery of your new sofa and disposal of your old sofa). Disposal service requires 2 weeks advance booking with charges apply

You may call the showroom from where you made the purchase or write in to cellini@cellini.com.sg, our customer care team would be happy to assist you.

All prices stated on our site are in Singapore Dollars (SGD) Cellini Design Center processes all orders in Singapore Dollars (SGD)

Yes, you can! We offer interest free installment in-store. However, we are unable to process installment plan for purchases made online. You can call us at 6545 8182 or email us at cellini@cellini.com.sg and our sales team will be in touch with you for more advise.

For all online payments, we currently accept payment via Paypal.

You can find out more here.

Yes, you can choose to change the fabric or leather colour from our colour or pattern selection. You can also upgrade the fabric type to our new FabricGard, easy clean technology material.

Read more about FabricGard, easy clean.

Yes, we do offer great discount for bulk purchases. You may like to write in to cellini@cellini.com.sg to explore further on the collaborations.

Cellini, a Singapore brand, is an integrated group of companies that specializes in the design, manufacture, assembly, wholesale and retail of conceptualized lifestyle furniture. Everything from the Aluminium Alloy Sand Casting to the foam that cushions your sofa to the springs in our Nightingale mattresses is made in Cellini factories in Indonesia and Malaysia.

Yes! We have full range of furniture display in Changi North Crescent and Tagore Drive showroom. You may also call us at 6545 8182, or email us at cellini@cellini.com.sg , and we will assist you from there.

Certainly, call any of our showroom, our sales executives would be glad to assist you over the phone and thereafter, you can make payment via online bank transfer.

Our professional delivery team will deliver and assemble unlimited number of furniture items purchased from Cellini with no additional cost.

Pick up information:

Retail store pick-up policy:

• Customer pick-up during operation hour: 2pm – 4.30pm daily

• Next day pick up is available subject to stock availability.

• A store pickup must be scheduled at the time of purchase or call 6545 8182 to be made at least 7 days in advance.

 

Pick-ups protection

The original invoice must be presented during pick up otherwise an authorization letter is needed with you at pick-up location.

You are responsible for inspecting all pick-up items prior to loading them into your vehicle. Cellini is not responsible for any negligence or vehicle damage in securing furniture into your vehicle or personal injuries once the furniture has left the Cellini pick-up dock.

Our professional logistic and delivery team will co-ordinate your orders from our factories to our warehouse. Your furniture will be safely and properly packed.

Delivery is free on weekdays for purchase above $1000. We charge $55 on weekdays for value below $1000 and $85 for Saturday. No deliveries on Sunday.

Additional fees will apply for deliveries with limited accessibility or with no lift access. The first 3 levels will not be charged, subsequent level will be charged at $10 per level per item for hard labour cost for carrying the items up the stairs. Example :

• 5th floor - $10 x 2 (first 3 levels no charge) = $20 per item.


We currently deliver within Singapore only.

Here’s more information about that.

We will provide a 2-3 hrs time frame, example: 10am – 12pm, or 2 - 4pm. Our delivery team will call you 1 hr before they arrive at your place to give you ample time for preparation.

If you are not available during the delivery, you can authorize someone to receive the item(s) on behalf. Customer or 3rd party appointed by the customer shall inspect the item(s) and the condition carefully before our delivery team leaves the premise. Any damage(s) detected should be immediately reported to us and noted on the delivery copy. Our care manager will then do a follow up with you on required action to be taken.

Here’s more information about that.

You may contact us at cellini@cellini.com.sg with photos of your complaint, description of the problem together with you order number.

Should the item be deemed to have a manufacturing defect at Cellini’s discretion, Cellini will offer the following where applicable :
Repair the defective product
1-1 Exchange if beyond repair
1-1 exchange with an alternative item, should the product no longer be in production.

Read more here.

Yes, we honor 2 days no questions ask refund policy.

Cellini One (1) Year Limited Warranty for Furniture

The Limited Warranty

Cellini offers a one (1) year limited warranty cover structural manufacturing defects for all our products from the date of delivery, with the exclusion of Clearance and display items. Sofa frame structure is warranted for three (3) years against manufacturing defects for product used under proper household conditions. After the first year, the guarantee covers defective components but does not cover labour and transport cost.

If, during the warranty period, a product is deemed defective due to a manufacturing defect, Cellini will repair or replace part(s), at Cellini’s option. This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable. If items(s) has been shifted to another address and is not handled by our professional delivery team, the warranty is not covered.

The following are not covered as part of the Cellini Limited Warranty:

  • This limited warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, watermarks, indentations or pet damage.
  • Any product modification by consumer or other parties not authorised by Cellini will void this limited warranty.
  • This warranty does not cover items purchased as ‘Clearance item / Display item’ at the time of purchase.
  • Cellini’s decision on all issues relating to complaints as to defects either of workmanship or materials shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at Cellini’s sole discretion.
  • Any item repaired or replaced under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only.
  • Read Mattress warranty for details on 10 years Limited Warranty.
  • In respect of manufacturing defects detected after warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the Purchaser

Submit your e-warranty here.

Here’s more information about that.

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